Northwest Surgical Hospital

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Guest Services

Northwest Surgical Hospital provides many helpful services for patients, families and guests visiting Northwest Surgical Hospital.  Our guests are very important to us, and we would like to make your visit to the hospital as convenient as possible.

All of our patient rooms are large private rooms with the amenities of home, including a Tempur-Pedic™ bed.  We are pleased to offer free wireless internet access for patients and guests.  All that is required is your own laptop with wireless capabilities, and the ability for you to configure your wireless card.

We aim to change the typical hospital experience from an impersonal stay to a warm and personal supportive relationship where your convenience is of most concern to us.  Our experienced staff will attend to your every need and provide excellent service during your visit.

We appreciate you choosing Northwest Surgical Hospital’s exceptional physicians, surgeons and nurses for your medical care.  Our staff will go the “extra mile” for your every need.

Speaking Your Language

Northwest Surgical Hospital provides interpreter services for patients and their family members.  The hospital utilizes Language Line, which offers interpreter services in numerous languages.  Northwest Surgical Hospital offers written materials in English and Spanish.

Visitors Policy

Northwest Surgical Hospital encourages visitation of family because we value the assistance of family and friends in the healing process.  We allow visitation around the clock as long as the patient’s recovery is promoted.  Family and friends are encouraged to spend as much time as needed with the patient; however, the rest and recovery needs of the patient should be given priority.

We also ask that potential visitors be aware of their own medical condition when visiting our hospital.  In the best interest of the health of our patients, visitors who have a fever, symptoms of colds, flu, or any type of communicable disease should not come to the hospital.

Overnight Guests

An area in the patient’s room has been designed to accommodate one family member who wishes to spend the night with the patient.  Visits are encouraged, and visitors may also wait in the visitor waiting areas available throughout the hospital.