Northwest Surgical Hospital is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient satisfaction.
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
“We are proud to partner with Northwest Surgical Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Northwest Surgical Hospital’s efforts benefit patients in central Oklahoma and will lead to improved patient experiences.”
According to Brian Clemens, CEO of Northwest Surgical Hospital, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience, Press Ganey.
“We emphasize the importance of providing the ultimate experience for our patients and visitors every day and this award is proof of our ongoing commitment to delivering that experience,” says Clemens.